Clinic Policies

Appointment Guidelines

We encourage all clients to fill in an intake form online before arriving for your appointment to cut down on the amount of time in the clinic. If you haven’t had a chance to fill out our intake form before you come in, please be sure to arrive 10-15 minutes before your scheduled appointment to give you some time to fill in this form. We encourage you to read all emails that come through to your inbox - some of our treatments require that you do or don’t do certain things before your treatment. If you’re not sure, or if you have any questions, give us a call. Most KWB treatments will require freshly washed, clean skin on your face – including our consultation, so be sure to bring your makeup with you if you want to retouch following your appointment.

Cancellations | Reschedules | No Shows

All appointments require a deposit to secure the timeslot. If you can’t make your appointment, let us know as soon as possible and we’ll do our best to re-schedule. We do charge a fee of $75-160+hst depending on the service, for any cancellation/reschedule of appointments made with less than 48 hours’ notice. - Microneedling and Morpheus 8 - treatments require 5 days’ notice for cancellation/reschedules due to the lengthy timeslot they require in our calendar. No shows will be charged 100% the cost of the treatment and will be unable to rebook at KWB.

Late Appointments

We really want to provide you with the best possible treatment, and we do book our appointments back-to-back. If you arrive more than 10-15 minutes late, we may not be able to treat you. We may have to cancel your appointment, and it would be considered a cancellation/reschedule which will obtain a charge.

Change of Mind/ Returns

We will take back unopened, unused product up to 7 days following purchase. We are unable to take back opened or used product.

Tips

Tipping is not expected at KWB but is gratefully received if you’d like to show your appreciation for an amazing aesthetic treatment – (i.e. a treatment completed by Lexie or Emma). If you do not tip, no hard feelings! We don’t assume you did not love your treatment! We do not accept tips for injection treatments/ cosmetic medical procedures. If you have any questions, please ask our front desk staff for more information.

Kids and Dogs

We love kids and pets but unfortunately, we aren’t able to accommodate or take care of them during your visit.  And, because of safety concerns, we can’t let them hang out in our waiting room to wait or in the treatment room with you. Please take this time to get a sitter and enjoy some quality time for yourself.‍